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Not a problem! Contact us at hello@shopzimba.com for any assistance in locating your account info or resetting your password.

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Account & Subscription Management

Account Settings

What is your Return/Refund Policy?

Is there a shipping fee?

I entered an incorrect address, what should I do?

How long does shipping take in the US?

How can I track my order?

Can I shop Zimba Products in stores?

US Shipping

How long does shipping take for international orders?

Why does my tracking link say "Duplicate"?

Is there a shipping fee for international orders?

I can't locate my package- what should I do?

International Shipping

Shipping & Returns

Do your products cause tooth sensitivity?

What causes tooth sensitivity? Is it harmful?

Is Zimba Safe?

Should I brush my teeth before using?

What causes teeth to stain?

How often can I use this?

How long will my results last?

Do these work on fillings, bondings, crowns, or veneers?

Can I whiten if I have plaque or tartar?

Are your products vegan?

Are your products tested on animals?

Will Zimba whiten stains caused by medication?

Will Zimba whiten fluorosis stains?

What type of results can I expect?

Where should I store my products?

Can I use the whitening pen without the LED Light?

What's the best time to whiten?

How long should I whiten each day?

When should I do my next treatment?

Best Practices for the Best Results

I have sensitive teeth, can I use this?

How do I get the gel out of the pen?

What does the LED Light do?

How Do I charge my LED accellerator light?

What is included in the Ultimate Whitening Kit?

Can I swallow the excess saliva?

How do I use my Ultimate Teeth Whitening Kit?

FAQs

Ultimate Whitening Kit

What is included in the kit?

On-The-Go Whitening Kit

How long do I charge the LED light for?

How do I know when the LED light is fully charged?

How do I charge the LED light using the cord provided?

What do the two different settings of lights mean? Red light? Blue light?

What does it mean if my LED light is blinking?

LED Accelerator Light

How do I use the Teeth Whitening Pen?

What is included with the Teeth Whitening Pen?

What ingredients are in the Teeth Whitening Pen?

How long does it take to see results?

Will the Whitening Pen work on veneers or other dental restorations?

Can I use this with Whitening Strips?

Do I need to use the pen with an LED Light?

Teeth Whitening Pen

When should I apply the Desensitizing Serum?

What is included with the Desensitizing gel pen?

When can I use the Desensitizing pen?

Who should use the Desensitizing pen?

How does the Desensitizing Pen work?

Desensitizing Pen

Whitening & Desensitizing Pens

Can I use the whitening strips every day?

Will these make my teeth sensitive?

What are these white spots?

What are the ingredients?

What percentage of hydrogen peroxide are in your strips?

How many teeth do the strips whiten?

How long after my treatment can I complete another treatment?

Can I use an LED Light with the whitening strips?

I want to whiten all my teeth, can I?

Can I eat or drink with the whitening strips?

Can I talk with the whitening strips in?

What age is it safe to use whitening strips?

Do I need to dry my teeth before using?

Do I need to whiten with the LED light before using the strips?

I have sensitive teeth, can I use these?

Why should I avoid contact with my gums?

Can I eat or drink after using the Whitening Strips?

Best Practices for Best Results

How do I use Zimba Whitening Strips?

Do I brush my teeth before?

Why aren't my Whitening Strips sticking to my teeth?

How long does it take to see results with whitening strips?

How To Use Zimba Whitening Strips

Whitening Strips

Why should I use Teeth Whitening Powder?

Will this whiten deep stains?

Will this make my teeth sensitive?

Can I use my own toothbrush?

How many treatments come in the whitening powder container?

How do I use Whitening Powder?

Can I use Teeth Whitening Powder with toothpaste?

Do I have to scrub extra hard?

What is the shelf life of the Tooth Whitening Powder?

What ingredients are in the Charcoal Whitening powder?

How to Use Zimba Whitening Powders

Should I use the Tooth Whitening Powder before the Whitening Strips Or Whitening Pen?

Help! I forgot the email I used on my account.Updated a month ago